Terms and Conditions
Privacy Policy
We do not exchange, rent, lease or sell your name or e-mail address information under any circumstances. Information placed with us for orders of our products are used for the sole purpose for billing information and the despatch of your goods.
We do not spam our customers with any offers or email promotions, and will only contact you if your order information is incomplete and we need to contact you to verify your purchase details.
Disclaimer:
These products are not intended to diagnose, treat, cure or prevent any disease. The information on this website is only for educational purpose. It is not a substitute for professional medical advice or care.
CONFIRMATION:
We will send you a confirmation email once you have completed your purchase within 24 - 36 hours during business working days (weekends not included).
This will give you important information on your order and the tracking information. This email will not reach you if you have provided a non working email address. If you use a Spam blocker or use an Internet provider like Hotmail that routinely block legitimate emails, you are likely to not get this important
information. You can ask us to resend this information again if you have not received any confirmation of your order within 48 hours from the date you ordered from us.
Confidentiality Assured:
This website does not use user identifiable cookies or ones with malicious code to track web users or to send you Spam mail. We do not keep, use, rent out or sell mailing lists. You can rest assured that your transaction is entirely confidential and private with complete anonymity and you can use your credit or
debit card, or personal check payment through PayPal with 100% guarantee of security. Your credit card or bank statement will only show a purchase from Highlander Distributors and will not identify what you have purchased.
Guarantee of Satisfaction:
We stand by our products we sell and guarantee complete satisfaction. If for any reason you are not delighted, please send the item back to us clean, unopened and undamaged with all packaging within 30 days of purchase date, for your money back less the shipping cost and 15% surcharge processing fee. Please Note: We cannot and do not resell any returned items of such a personal hygiene nature.
Discreet Shipping:
We ship all orders via Royal Mail within 24 hours of receiving cleared payment during business working days - Holidays excepted. Delivery time is usually around 2 - 3 days for destinations in the UK and between 7-21 days for most International Countries.
International Customs:
We always ship our products discreetly in plain packaging and we do not sell or rent mailing lists or reveal what you have purchased to anyone.
On International orders the Customs declaration is required to be marked clearly. As an example we always place down " Beauty Products", "Health Products" or "Sample". for your utmost privacy.
If there are any customs duties payable within your country upon arrival. This is the sole responsibility of the customer/buyer as to check before ordering, as we cannot be held responsible for any duties payable.
Returns Policy
Returns If you are unhappy with any product you have ordered, simply return it to us unopened and unused within 30 days and we'll give you a full refund. This does not effect your statutory rights. Please contact us by email initially prior to returning any goods back to us.
Please Note: Proof of postage and a tracking number must be obtained for all returned goods to us
The customer must take all reasonable care to ensure that all returned items are suitably & adequately packaged safely. Lost or undelivered goods must be reported to us within 21 days of purchase, after this period we cannot be held responsible for the said loss. All other returns must be unopened and in "As New" condition. Any Return postage costs are the sole responsibility of the buyer in this case.
Refunds
All Refunds will be less the shipping charge. This charge will not be applied to damaged goods or cancellations within the 7 working day cooling off period.
If your order has been despatched prior to your cancellation, a refund will be issued once the order has been returned back to ourselves.
If you take advantage of any offer or discount, you will be refunded according to the discount that was applied to the offer.
Please allow at least 7 working days for your refund or exchange to be processed.
Surcharges
Please note that these charges are placed to cover the costs of postage, re-stocking, handling and administration. Orders under £100 (excluding P & P) will incur a 15% surcharge or a minimum charge of £7 whichever is the greater (plus where applicable, the P&P cost to re-send the goods).
All Orders over £100 (excluding P & P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods).
We do not exchange, rent, lease or sell your name or e-mail address information under any circumstances. Information placed with us for orders of our products are used for the sole purpose for billing information and the despatch of your goods.
We do not spam our customers with any offers or email promotions, and will only contact you if your order information is incomplete and we need to contact you to verify your purchase details.
Disclaimer:
These products are not intended to diagnose, treat, cure or prevent any disease. The information on this website is only for educational purpose. It is not a substitute for professional medical advice or care.
CONFIRMATION:
We will send you a confirmation email once you have completed your purchase within 24 - 36 hours during business working days (weekends not included).
This will give you important information on your order and the tracking information. This email will not reach you if you have provided a non working email address. If you use a Spam blocker or use an Internet provider like Hotmail that routinely block legitimate emails, you are likely to not get this important
information. You can ask us to resend this information again if you have not received any confirmation of your order within 48 hours from the date you ordered from us.
Confidentiality Assured:
This website does not use user identifiable cookies or ones with malicious code to track web users or to send you Spam mail. We do not keep, use, rent out or sell mailing lists. You can rest assured that your transaction is entirely confidential and private with complete anonymity and you can use your credit or
debit card, or personal check payment through PayPal with 100% guarantee of security. Your credit card or bank statement will only show a purchase from Highlander Distributors and will not identify what you have purchased.
Guarantee of Satisfaction:
We stand by our products we sell and guarantee complete satisfaction. If for any reason you are not delighted, please send the item back to us clean, unopened and undamaged with all packaging within 30 days of purchase date, for your money back less the shipping cost and 15% surcharge processing fee. Please Note: We cannot and do not resell any returned items of such a personal hygiene nature.
Discreet Shipping:
We ship all orders via Royal Mail within 24 hours of receiving cleared payment during business working days - Holidays excepted. Delivery time is usually around 2 - 3 days for destinations in the UK and between 7-21 days for most International Countries.
International Customs:
We always ship our products discreetly in plain packaging and we do not sell or rent mailing lists or reveal what you have purchased to anyone.
On International orders the Customs declaration is required to be marked clearly. As an example we always place down " Beauty Products", "Health Products" or "Sample". for your utmost privacy.
If there are any customs duties payable within your country upon arrival. This is the sole responsibility of the customer/buyer as to check before ordering, as we cannot be held responsible for any duties payable.
Returns Policy
Returns If you are unhappy with any product you have ordered, simply return it to us unopened and unused within 30 days and we'll give you a full refund. This does not effect your statutory rights. Please contact us by email initially prior to returning any goods back to us.
Please Note: Proof of postage and a tracking number must be obtained for all returned goods to us
The customer must take all reasonable care to ensure that all returned items are suitably & adequately packaged safely. Lost or undelivered goods must be reported to us within 21 days of purchase, after this period we cannot be held responsible for the said loss. All other returns must be unopened and in "As New" condition. Any Return postage costs are the sole responsibility of the buyer in this case.
Refunds
All Refunds will be less the shipping charge. This charge will not be applied to damaged goods or cancellations within the 7 working day cooling off period.
If your order has been despatched prior to your cancellation, a refund will be issued once the order has been returned back to ourselves.
If you take advantage of any offer or discount, you will be refunded according to the discount that was applied to the offer.
Please allow at least 7 working days for your refund or exchange to be processed.
Surcharges
Please note that these charges are placed to cover the costs of postage, re-stocking, handling and administration. Orders under £100 (excluding P & P) will incur a 15% surcharge or a minimum charge of £7 whichever is the greater (plus where applicable, the P&P cost to re-send the goods).
All Orders over £100 (excluding P & P) will incur a £15 surcharge (plus where applicable, the P&P cost to re-send the goods).
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